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EMERSON IVO SOARES

 

Overview

Biography

Main Qualifications
· 15 years ofexperience in IT Support:
o Management of networkresources (rights and users account, bandwidth and file system utilization, operationalsystem security).
o Management backup andantivirus configuration;
o Installation and hardwareconfiguration;
· Certifications and Studiesin Microsoft and Novell products;
· Great knowledge of Microsoft and Novell networks support and administration;
· Professionalism: Initiative, team working, leadership. Knowledge: ability to learn and adaptquickly, communication and analysis;
· International Experience working at HSBC France.

Work experiences

  • SUPPORT ANALYST

    With HSBC GLOBAL TECHNOLOGY from January 2008 to May 2010 in Curitiba, Paraná, Brazil.
    <u>Main Responsibilities</u>: <br><u>MICROSOFT SYSTEM MANAGEMENTSERVER 2003 ADMINISTRATOR AT HSBC FRANCE:</u><br> - Creation, tests and package distribution after theirvalidations;<br> - Creation of the collections and advertisements;<br> - Report of distributions; <br>Environments: Windows XP, Windows2000 Server, Windows 2003 Server and Windows System Manager Server 2003.<br><br><u>Main Responsibilities</u>: <br><u>WINDOWS SERVER SUPPORT ANDADMINISTRATION:</u><br> - Troubleshooting of Windows servers.<br> - Projects :<br> · Control and management of reboots;<br> · Security patches application. <br>Environment :Windows 2000 and Windows 2003
  • TECHNICAL SUPPORT

    With SUPERIA NETWORKING from May 2006 to December 2007 in Curitiba, Paraná, Brazil.
    <u>Main Responsibilities</u>: <br> - Configuration of VoIP and networks equipments (NIC,switches, routers and modems) by customers calls phone;<br> - Analyze and repair of guaranteed equipments.
  • SUPPORT ANALYST

    With BRAZILIAN GOUVERNMENT from January 2004 to October 2005 in Curitiba, Paraná, Brazil.
    <u>Main Responsibilities</u>: <br> - Guarantee the operations, troubleshooting thenetwork and management the LAN and WAN resources;<br> - Hardware, Operational Systems and network software’stest and installations;<br> - Computers and servers repair;<br> - Provider network services and solve the end users problems;<br> - Management of security procedures for data, softwareand hardware utilizations, as access permissions or software’s protection;<br> - Backup management ;<br> Antivirus control and Management;<br> - Data restore; <br> - Management of email server and services;<br>Environment: Novell 4.11 and 5.0, Windows NT and 2000, ArcServe /ArcServeIT; Inoculan / InoculateIT; BorderManager (Firewall Novell); ZenWorks.
  • NETWORK SUPPORT

    With TORTELLI INFORMATIC from February 2002 to December 2004 in LAGES, SANTA CATARINA, Brazil.
    <u>Main Responsibilities</u>: <br> - Tests, analyzes and software approvals. This softwarewas been created by the developers team;<br> - Implantation of the GED and Management Print Systemsat customers environment; <br> - Trainings of customers systems administrators;<br> - Windows and Novell servers support<br>Environment :Novell 4.11 / 5.0 and Windows NT / 2000;
  • NETWORK ADMINISTRATOR

    With CONSTRUTEL PROJECTS TELECOM from August 2000 to November 2001 in Toronto, Ontario, Canada.
    <u>Main Responsibilities</u>: <br> - Guarantee the operations, troubleshooting thenetwork and management the LAN and WAN resources;<br> - Hardware, Operational Systems and network software’stest and installations;<br> - Computers and servers repair;<br> - Provider network services and solve the end users problems;<br> - Management of security procedures for data, softwareand hardware utilizations, as access permissions or software’s protection;<br> - Backup management ;<br> Antivirus control and Management;<br> - Data restore; <br> - Management of email server and services;<br>Environment: Novell 4.11 and 5.0, Windows NT and 2000, ArcServe /ArcServeIT; Inoculan / InoculateIT; BorderManager (Firewall Novell); ZenWorks.
  • NETWORK ADMINISTRATOR

    With BRAZILIAN GOUVERNMENT from June 1997 to July 2000 in Curitiba, Paraná, Brazil.
    <u>Main Responsibilities</u>: <br> - Guarantee the operations, troubleshooting thenetwork and management the LAN and WAN resources;<br> - Hardware, Operational Systems and network software’stest and installations;<br> - Computers and servers repair;<br> - Provider network services and solve the end users problems;<br> - Management of security procedures for data, softwareand hardware utilizations, as access permissions or software’s protection;<br> - Backup management ;<br> Antivirus control and Management;<br> - Data restore; <br> - Management of email server and services;<br>Environment: Novell 4.11 and 5.0, Windows NT and 2000, ArcServe /ArcServeIT; Inoculan / InoculateIT; BorderManager (Firewall Novell); ZenWorks.

Skillset

Spoken languages
English, French, PORTUGUESE
Written languages
English, French, PORTUGUESE
Education/Training
My professional school was Software Developer, but since 1997 I work with Network Administrator/Support Network
Tech skills
Network, Windows Server and Workstation, Novell Server, Anti-virus, Backup, MS-Office, Networking, SMS 2003, ZENWORKS